What is Amazon Air Cargo?

Picture this…It’s 2AM.A logistics manager gets the call every supply chain professional dreads. Their pharmaceutical shipment—temperature-sensitive, time-critical, worth hundreds of thousands of dollars—has been bumped from its flight. Again. The scramble begins…rebooking, rerouting, explaining delays to anxious clients.

This scenario plays out thousands of times daily across the air freight industry. Airlines carry less than 1% of global trade by weight, but the 62+ million cargo tonnes they transport represent about 33% of global trade by value—roughly$8.3 trillion worth of goods annually, according to the International Air Transport Association (IATA). When high-value shipments get bumped or delayed, the ripple effects hit hard;missed deadlines, broken cold chains, lost revenue, and damaged customer relationships.

If you’ve ever tracked a package on Amazon.com, you know what reliable delivery looks like. That same customer obsession—the speed, reliability, and innovation that transformed retail—now extends to B2B airfreight. Amazon Air Cargo brings the Amazon experience you trust to the business logistics you depend on.

Amazon Air Cargo is an air freight service that lets businesses ship goods using Amazon’s reliable, high-density air transportation network. We deliver the same level of service you’ve come to expect from Amazon—because your supply chain deserves the same certainty your customers demand.

The100+aircraft that we operate with our carrier partners carry goods to their destination daily. In September 2024, we began opening space on our aircraft, giving businesses like yours the confidence to move cargo by air with built-in speed, reliability, and flexibility. Amazon Air Cargo regional networks connect key logistics corridors and support a wide range of customers across industries:

• Freight Forwarders and Third-Party Logistics Providers (3PLs) can easily book and manage shipments for their clients across North America, Latin America, Europe, the Middle East, Africa (EMEA), and Asia.
• High-Volume Shippers rely on us for controlled transportation of consumer products, medical supplies, textiles, temperature- and time-sensitive pharmaceuticals, perishable goods like flowers, seafood, and produce, and select dangerous goods including lithium batteries and dry ice.
• GSAs, Marketplaces, Carriers and other Partners can use our APIs to access our capacity and extend their networks.

When we asked customers what kept them up at night, one answer dominated: bumping.The single greatest source of supply chain anxiety wasn’t weather delays or customs—it was the uncertainty of whether their booked cargo would actually fly. We heard from a pharmaceutical distributor who lost $200,000 when temperature-sensitive vaccines were bumped three times in one week. We heard from a floral distributor whose Mother’s Day shipment sat on a tarmac while competitors’ roses reached retail on time.

That customer feedback shaped everything we built. We’re here to deliver speed and reliability—not as marketing promises, but as operational guarantees backed by the same customer obsession that powers Amazon.com.

Your cargo, guaranteed—no bumping, ever
We heard from customers loud and clear that bumping was the single greatest source of supply chain anxiety and broken trust. That’s why we stand by this commitment: when you book a shipment with Amazon Air Cargo, your space is reserved. Period.

Other providers react to their largest customer; we partner with ours. Amazon Air Cargo integrates into the broader Amazon supply chain, so when we need to adjust, we use the full multi-modal Amazon network to ensure we don’t bump. You book it,we fly it—we promise.

Network strength you can’t find elsewhere
Our network has a unique advantage: bi-directional demand flows. While traditional cargo carriers struggle to fill return flights, Amazon’s retail operations create consistent demand in both directions on strategic lanes. This captive demand strengthens our network reliability and gives you access to reliable capacity.

Tech-driven logistics and flexibility
Behind every flight is technology that tracks your cargo in real-time, leverages data-driven routing, and enables efficient end-to-end operations. We defined our technology experience around the same expectations Amazon.com set—seamless digital booking, tracking visibility, and proactive communication. The Amazon brand promise extends into B2B logistics.

We support diverse cargo—from general freight to perishables and sensitive goods—making it easy to manage all your shipping needs with a single provider.

Reliability, speed, and scale
Amazon Air Cargo is built for both speed and reach. With a fleet of 100+aircraft, including Boeing 737s, Boeing 767s, and Airbus A330s, our network connects dozens of airports and major hubs worldwide. We operate hundreds of daily flights with our carrier partners, allowing us to move time-sensitive shipments quickly and consistently.

We didn’t guess what customers needed—we asked. Through extensive research, customers pointed to three non-negotiables: speed, reliability, and innovation. These principles guide how we design services, solve problems, and deliver results for customers.

Our service is designed around the same principles that power the Amazon.com customer experience. And that means we keep our promises. Our customers have validated this approach, giving Amazon Air Cargo a 4.5 out of 5 stars satisfaction rating as of March 2026.

As global supply chains evolve, businesses increasingly depend on air freight for speed, reliability, and connectivity. Amazon Air Cargo offers a dependable solution for moving goods quickly and confidently. With a strong network, advanced technology, and a customer-first approach, we help businesses navigate the modern logistics landscape.

For new customers, with the Amazon Air Cargo money-back guarantee, if a shipment does not arrive within two hours of its scheduled time due to our service failure, we will refund shipping fees up to $10,000 per flight (see full details and restrictions here). Customers can ship with confidence and getting started is risk-free.

Ready for more details? Contact our team today.